Refund Policy

1. Eligibility for Refunds

CustomRapid-47 Pvt LTD strives to provide high-quality services. Refunds are considered on a case-by-case basis, subject to the following conditions:

• **Subscription Services:** Refunds for subscription services may be granted if you cancel your subscription within a specific timeframe (e.g., 7 days) of the initial purchase. Please refer to your subscription agreement for the exact terms.
• **Technical Issues:** Refunds may be considered if you experience significant and persistent technical issues that prevent you from using our platform, and we are unable to resolve those issues after a reasonable period.
• **Service Unavailability:** If our platform experiences prolonged and unexpected downtime that significantly impacts your ability to use our services, we may consider a partial refund.

2. Non-Refundable Items

The following items are generally non-refundable:

• **Trading Losses:** CustomRapid-47 Pvt LTD is not responsible for any losses incurred as a result of trading activities. Refunds are not granted for losses incurred while using our platform or any trading algorithms.
• **Broker Fees:** Fees charged by your broker are non-refundable.
• **Used Subscription Time:** Refunds are generally not provided for the portion of a subscription period that has already been used.

3. How to Request a Refund

To request a refund, please contact our customer support team at [support@customrapid.com] within 30 days of the event that caused the refund request. Please provide the following information:

• Your account username
• A detailed explanation of the reason for your refund request
• Any relevant documentation (e.g., screenshots of technical issues)
• Your order number or subscription details

4. Refund Processing

All refund requests are carefully reviewed. We may request additional information from you to process your request. If your refund is approved, it will be processed within 30 business days. Refunds will typically be issued to the original payment method.

5. Changes to this Refund Policy

CustomRapid-47 Pvt LTD reserves the right to modify this Refund Policy at any time. We will post the updated Refund Policy on our website. Your continued use of our services after such changes constitutes your acceptance of the new Refund Policy.

6. Contact Information

If you have any questions about this Refund Policy, please contact us at:
Email:support@customrapid.com
Phone:+91- 90231 23456
Address: CustomRapid-47 Pvt LTD, 9/220 TBI, GECT Campus, Thrissur, Kerala, India.