Refund Policy

1. Eligibility for Refunds

CustomRapid-47 Pvt LTD strives to provide high-quality services. Refunds are considered on a case-by-case basis, subject to the following conditions:

• Subscription services: a refund may be granted if you cancel within the timeframe stated in your subscription terms (e.g., within 7 days of initial purchase).
• Technical issues: considered when significant, persistent technical issues prevent use of the Platform and remain unresolved after a reasonable period.
• Service unavailability: partial refunds may be considered for prolonged, unexpected downtime that materially impacts access.

2. Non-Refundable Items

The following items are generally non-refundable:

• Trading losses: CustomRapid is not responsible for losses from trading activities; losses incurred while using the Platform or any strategy are not refundable.
• Broker fees: fees charged by your broker are non-refundable.
• Used subscription time: time already used in a billing period is generally non-refundable.

3. How to Request a Refund

To request a refund, contact our support team at support@customrapid.com within 30 days of the event prompting the request. Include:

• Your account username.
• A detailed explanation of the reason for your refund request.
• Relevant documentation (e.g., screenshots or logs).
• Your order number or subscription details.

4. Refund Processing

We review all refund requests and may request additional information. If approved, refunds are typically processed within 30 business days to the original payment method.

5. Changes to this Refund Policy

CustomRapid may modify this Refund Policy from time to time. We will post updates on our website. Continued use of the Services after changes constitutes acceptance of the updated policy.

6. Contact Information

If you have any questions about this Refund Policy, please contact:
CustomRapid-47 Pvt LTD
9/220 TBI, GECT Campus, Thrissur, Kerala, India
Email: support@customrapid.com
Phone: +91-90231 23456