Privacy Policy

1. Introduction

CustomRapid-47 Pvt LTD ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our website, platform, and services (collectively, the "Services").

2. Information We Collect

We collect the following types of information:

• **Personal Information:** This includes your name, email address, phone number, postal address, username, and password, which you provide when creating an account or contacting us.
• **Financial Information:** This includes your payment information (e.g., credit card details) that you provide when subscribing to our services. We use secure payment processors to handle this information. Note: We may not directly store this information; it may be handled by our payment processors.
• **Trading Information:** Information related to your trading activities on our platform, including trade history, strategy selections, and performance data.
• **Technical Information:** This includes your IP address, browser type, operating system, device information, and usage data, which we collect automatically when you use our Services.
• **Communications:** Records of your communications with us, including emails, chat logs, and support tickets.

3. How We Use Your Information

We use your information for the following purposes:

• **Providing and Improving Services:** To operate, maintain, and improve our platform and services, personalize your experience, and provide customer support.
• **Account Management:** To create and manage your account, process payments, and communicate with you about your account.
• **Trading Operations:** To facilitate your trading activities, execute your chosen strategies, and provide performance data.
• **Communication:** To send you important notices, updates, and promotional materials. You can opt-out of receiving promotional emails at any time.
• **Security:** To protect our platform and users from fraud, abuse, and security threats.
• **Legal Compliance:** To comply with applicable laws and regulations.

4. How We Share Your Information

We may share your information with the following parties:

• **Service Providers:** We share information with third-party service providers who assist us with payment processing, data analytics, email marketing, hosting, and customer support. We ensure that these providers are contractually obligated to protect your information.
• **Brokers:** We share information with your chosen broker to facilitate trading activities and execute your chosen strategies. Your broker's privacy policy also applies.
• **Legal Authorities:** We may disclose your information to legal authorities if required by law or legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• **Business Transfers:** In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

**We do not sell your personal information to third parties for marketing purposes.**

5. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, use, or disclosure. These measures include encryption, firewalls, and access controls. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

6. Data Retention

We retain your information for as long as necessary to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements. Even after you close your account, we may retain certain information for a limited period to comply with legal and regulatory requirements.

7. Your Rights

You have the following rights regarding your personal information:

• **Access:** You have the right to access the personal information we hold about you.
• **Correction:** You have the right to correct any inaccurate or incomplete personal information.
• **Deletion:** You have the right to request the deletion of your personal information, subject to certain exceptions.
• **Objection:** You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
• **Data Portability:** You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller. (This may not always be applicable depending on the nature of the data.)

To exercise these rights, please contact us at [support@customrapid.com]. We may require you to verify your identity before fulfilling your request.

8. Cookies and Similar Technologies

We use cookies and similar technologies (e.g., web beacons, pixels) to collect information about your browsing activity. Cookies are small text files that are stored on your device. We use cookies for the following purposes:

• **Essential Cookies:** These cookies are necessary for the operation of our website.
• **Performance Cookies:** These cookies allow us to analyze website usage and improve our services.
• **Functional Cookies:** These cookies enable us to personalize your experience and remember your preferences.
• **Advertising Cookies:** These cookies are used to display relevant advertisements to you. (If applicable)

You can control cookies through your browser settings. However, disabling certain cookies may affect your ability to use our Services. We may also use third-party analytics tools, such as Google Analytics, which use cookies to collect information about your website usage.

9. Children's Privacy

Our Services are not intended for children under the age of [Age - e.g., 18]. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.

10. International Data Transfers

Your information may be transferred to and processed in countries outside of your country of residence, which may have different data protection laws. We will take appropriate safeguards to protect your information in accordance with this Privacy Policy.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated Privacy Policy on our website and notify you of any material changes. Your continued use of our Services after such changes constitutes your acceptance of the new Privacy Policy.

12. Contact Information

If you have any questions about this Refund Policy, please contact us at:
Email:support@customrapid.com
Phone:+91- 90231 23456
Address: CustomRapid-47 Pvt LTD, 9/220 TBI, GECT Campus, Thrissur, Kerala, India.