Privacy Policy

1. Introduction

CustomRapid-47 Pvt LTD ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, platform, and services (collectively, the "Services").

2. Information We Collect

We collect the following types of information:

• Personal Information: name, email address, phone number, postal address, username, and password you provide when creating an account or contacting us.
• Financial Information: payment details provided when subscribing to our services. We use secure payment processors; we may not store card data directly.
• Trading Information: order, trade, position, strategy selections, and performance data related to your platform activity.
• Technical Information: IP address, browser type, operating system, device identifiers, and usage data collected automatically.
• Communications: support tickets, emails, chat logs, and other correspondence.

3. How We Use Your Information

We use your information for the following purposes:

• Provide and improve services: operate, maintain, personalize, and support the Platform.
• Account management: create and manage accounts, process payments, and communicate about your account.
• Trading operations: facilitate connectivity with your broker, execute chosen strategies, and surface performance data.
• Communications: send notices and updates; you may opt out of marketing emails.
• Security and fraud prevention: protect users and the Platform.
• Legal compliance: comply with applicable laws and regulatory obligations.

4. How We Share Your Information

We may share your information with the following parties:

• Service Providers: payment processors, analytics, hosting, communications, and support partners under contractual obligations to protect your data.
• Brokers: your selected SEBI-registered broker to facilitate trading and account data sync; your broker’s policies also apply.
• Legal/Compliance: disclosures required by law, regulation, or to protect rights, safety, and platform integrity.
• Business transfers: as part of a merger, acquisition, or asset sale.

We do not sell your personal information for marketing purposes.

5. Data Security

We implement reasonable technical and organizational measures (including encryption, firewalls, and access controls) to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. After account closure, certain data may be retained for a limited period to meet legal and regulatory requirements.

7. Your Rights

You have the following rights regarding your personal information:

• Access: request a copy of your personal information.
• Correction: request correction of inaccurate or incomplete data.
• Deletion: request deletion subject to legal exceptions.
• Objection: object to certain processing, including direct marketing.
• Portability: request a structured, commonly used, machine-readable copy where applicable.

To exercise these rights, please contact us at support@customrapid.com. We may require identity verification before fulfilling requests.

8. Cookies and Similar Technologies

We use cookies and similar technologies (e.g., web beacons, pixels) to collect information about your browsing activity. Cookies are small text files that are stored on your device. We use cookies for the following purposes:

• Essential: required for core site functionality.
• Performance: analyze usage to improve services.
• Functional: remember preferences and personalize experience.
• Advertising (if applicable): show relevant ads.

You can control cookies via your browser settings. Disabling certain cookies may affect your ability to use parts of the Services. We may also use third-party analytics tools (e.g., Google Analytics) that use cookies.

9. Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so we can delete it.

10. International Data Transfers

Your information may be transferred to and processed in countries outside of your country of residence, which may have different data protection laws. We will take appropriate safeguards to protect your information in accordance with this Privacy Policy.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated Privacy Policy on our website and may notify you of material changes. Your continued use of the Services after changes constitutes acceptance of the updated policy.

12. Contact Information

If you have any questions about this Privacy Policy, please contact:
CustomRapid-47 Pvt LTD
9/220 TBI, GECT Campus, Thrissur, Kerala, India
Email: support@customrapid.com
Phone: +91-90231 23456